Engage Communication provides free technical
support. Standard Telephone technical support is available Monday
through Friday from 7 AM to 6 PM Pacific Standard Time. At other
times and on weekends messages to the technical support line are
proactively delivered from 7 AM to 6 PM PST. It is recommended that
maintainance or installation support outside of normal business
hours is pre-arranged.
Telephone: (831) 688-1021
Engage Communication customer support encourages
you to contact us if you have any technical questions about Engage
products. If you are experiencing problems please contact us right
away and we will work with you to make sure you are up and running
ASAP. Please include a complete description of the situation, including
all relevant network configuration information and product revisions.
Technical Support faxes should be addressed to the Technical Support
Fax: (831) 688-1421
Online manuals are provided in .pdf format
Over IP User's Guide
Protocol WAN Router User's Guide.
User's Guide for the multi-protocol
Complete configurations can be done very easily by editing the appropriate
Template and pasting it onto the console port or a telnet connection
to the Engage Product's CLI.
Please contact our Technical Support
Department for instructions and selection of the appropriate upgrade
file for the specific harware to be upgraded. The current release
of the product to be upgraded must be provided.
Engage Communication · 9565 Soquel Drive, Aptos, CA 95003
Tel: (831) 688-1021 · Fax: (831) 688-1421 · firstname.lastname@example.org
© Copyright 1989-2005 Engage Communication, Inc. Engage Communication has moved to WWW.ENGAGEINC.COM